AI-augmented back office • Melbourne-based • Australia-wide
The busy bees behind your business.
AI does the volume. Real people do the judgement. Hiver Crew runs your invoicing, quoting, timesheets, calls and debtor follow-up inside the systems you already use, so your team gets its evenings back.
Sound familiar?
Where most back offices leak time and money
Missed calls
Every call that rings out while you are on site or in a meeting is work going to someone else. We answer, log and book, day and night.
Quotes that go quiet
Quotes sent and never followed up are revenue left on the table. We chase them on schedule, every time.
Invoicing and debtors
Late invoices and unchased debtors choke cashflow. We invoice promptly, handle portal uploads like Corrigo and Coupa, and follow up overdue accounts.
The second shift
If the books get done at night and on Sundays, that is a second job. Our evening crew takes it off your hands.
How it works
A back office, not a bot
AI does the volume. Real people do the judgement. One crew looks after it all.
1. Free Back Office Health Check
A 30-minute call, then a one-page report showing where hours and dollars are leaking and what to fix first.
2. We set up inside your systems
No new software to learn. We work in the tools you already run, such as ServiceM8, Simpro, Tradify, AroFlo, Xero and your customer portals.
3. Your crew takes over
A named crew handles the work across an Australian day shift and an evening shift, with AI agents doing the repetitive volume and clean handovers in between.
Often less cost and hassle than hiring, training and covering leave for an in-house admin.
Services
Back-office support that scales with your workload
Start with a free Back Office Health Check, then hand over as much as you need, from overflow calls and invoicing to a full named crew running your admin day and evening.
How We Use AI
AI-trained agents, automated timesheet verification, and AI-augmented support built into every service we deliver.
Order to Cash Services
End-to-end order-to-cash support, including customer portal administration (e.g., Corrigo, Maximo, City FM) to keep work moving and revenue flowing.
24/7 Customer Care Support
Round-the-clock, 365-day customer care with human-to-human support, pay-by-the-call options, and help building or transitioning to your own team.
Temporary Labour & BPO Recruitment
Flexible admin staffing plus specialist sourcing for AP/AR, service administration, planning, billing, estimation, and virtual customer service roles.
Process & workflow specialists that support your cashflow
We focus on the operational details that protect revenue: accurate administration, consistent customer communication, and dependable follow-through across your order-to-cash cycle.
You gain a trusted back-office partner that can stabilise workloads, improve handovers, and help your team spend more time on higher-value work.
14+ years
Industry experience
Find out where your back office is leaking
Book a free 30-minute Back Office Health Check. You get a one-page report showing the hours and dollars slipping through your admin, and what to fix first. No cost, no obligation.
Australia-wide remote support • Fast onboarding • Seamless system integration
Enquire with Hiver Crew
Tell us what you need support with. We respond promptly and can onboard quickly for remote Australia-wide delivery.
Australia (remote/online support)
Phone: +61 494 617 887
Email: thehive@hivercrew.com
Support available 24/7 for customer care. Standard business hours for onboarding and administration.