BPO Recruitment & Employment
Specialist recruitment for back-office and service administration roles
Hiver Crew sources, screens and places dependable talent across AP/AR, billing, planning, estimation, service administration and virtual customer support—so you can scale with confidence and protect cashflow.
What we recruit for
Roles that keep operations moving
We recruit for business process and support functions that directly impact service delivery, customer experience and revenue collection.
Accounts Payable (AP)
Invoice processing, supplier queries, approvals workflow, reconciliations and reporting.
Accounts Receivable (AR) & Collections
Billing support, debtor follow-up, remittances, allocations and dispute management.
Service Administration & Scheduling
Job creation, work order management, technician scheduling, customer updates and portal administration.
Virtual Customer Support & Personal Admin
Inbox and phone support, customer care overflow, documentation, data entry and general admin.
Why Hiver Crew
A recruitment partner built for process-driven teams
We understand the workflows behind back-office performance. That means better role scoping, stronger screening and placements that integrate quickly.
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Role clarity & process fit
We define responsibilities, systems exposure and KPIs so candidates match the work—not just the title.
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Quality screening, faster shortlists
Structured screening and reference checks to reduce time-to-hire and improve retention.
Our approach
A practical recruitment process that reduces risk
From role definition to onboarding support, we keep the process clear, compliant and aligned to your operational needs.
1. Define the role & success measures
We confirm responsibilities, systems (e.g., portals/ERPs), required experience and what “good” looks like in the first 30–90 days.
2. Source & screen candidates
Targeted sourcing, structured interviews and skills validation to confirm capability and communication standards.
3. Present a shortlist you can trust
You receive a concise shortlist with clear notes on strengths, risks and suitability for your environment.
4. Placement & onboarding support
We support handover, onboarding and early check-ins to help the new hire integrate quickly.