Hiver Crew

Your trusted back office partner

Services that strengthen cashflow and keep operations moving

Hiver Crew provides back-office support and workflow specialists for facilities management and service businesses across Australia. We integrate with your systems to improve order-to-cash, customer care and administration—so your team can focus on growth.

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What we do

Back-office services designed for reliability and speed

Choose a service stream or combine them for end-to-end coverage. Every engagement is built around clear workflows, measurable outcomes and seamless handover.

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Order to Cash Services

End-to-end support across order entry, portal administration, billing and receipting to keep work progressing and revenue flowing.

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24/7 Customer Care Support

Round-the-clock, 365-day customer care with human-to-human support, pay-by-the-call options, and transition support to build your own team.

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Temporary Labour Services

Flexible administration support to cover peaks, projects and leave—available as low-cost hourly support or fixed-fee task-based delivery.

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Contractor Management

Simple, direct, transparent payment administration for the Philippines-based contractors you already engage.

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Contractor of Record

Full contractor oversight and legal vetting, so you get the talent without the misclassification risk.

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Employer of Record (EOR)

Specialist recruitment and legal employment through our Philippine entity—you get the talent, we take the liability.

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24/7 Virtual Assistant

Dedicated support for scheduling, coordination and follow-ups—so you can focus on what matters most.

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AI Trained Agents

AI agents trained on your business and embedded in your existing tools for instant knowledge access.

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Timesheet Automation

Daily timesheet dashboards that verify hours worked and keep payroll accurate for shift-based teams.

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BPO Recruitment & Employment

Specialist sourcing and staffing for business process roles—so you can scale quickly without compromising quality.

We recruit and employ talent across accounts payable/receivable, service administration, planning, billing, estimation, and virtual customer service or personal admin. Whether you need short-term coverage or a longer-term solution, we match capability to workflow and provide structured onboarding.

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Trusted support for busy operations teams

Our clients rely on consistent service delivery, clear communication and process discipline—especially when volumes spike or systems change.

★★★★★

Hiver Crew brought structure to our order-to-cash workflow and improved turnaround times without disrupting day-to-day operations.

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Operations Manager

Facilities Services

★★★★★

The 24/7 customer care coverage has been reliable and professional. Escalations are handled clearly and promptly.

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Service Delivery Lead

National Contractor

★★★★★

Their admin support feels like an extension of our team—responsive, accurate and easy to work with.

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Finance Team Lead

Service Business

FAQs

Common questions about working with Hiver Crew

If you have a specific workflow, portal or staffing requirement, we can scope it quickly and recommend the most effective support model.

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Ready to strengthen your back office?

Tell us what you need—order-to-cash support, 24/7 customer care, temporary admin coverage or recruitment. We will respond promptly with a clear next step.

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Hiver Crew

Back-office process and workflow specialists helping businesses improve order-to-cash, customer care and admin operations to support cashflow and growth.