Your trusted back office partner
Hand over as much of your back office as you need
Hiver Crew provides AI-augmented back-office support and workflow specialists for facilities management and service businesses across Australia. We integrate with your systems to improve order-to-cash, customer care and administration—so your team can focus on growth.
Ways to work with us
Start small. Hand over more when you’re ready.
Every engagement starts with a free Back Office Health Check. From there, pick the level of help that fits.
Step 1 • Free
Back Office Health Check
A 30-minute call and a one-page report on the hours and dollars leaking from your admin, and what to fix first.
Step 2 • 14-day trial
Missed Call Rescue
We pick up your overflow calls, log the job and book it in, so missed calls stop turning into lost work.
Step 3
Front Desk
Calls, enquiries, bookings and quote follow-up handled every day, inside your job management system.
Step 4
Back Office Crew
A named crew runs your invoicing, portal uploads, timesheets, debtors and admin, with AI agents doing the repetitive volume.
Step 5
Workflow Stacking
AI-integrated workflows across an Australian day shift and an offshore evening shift, so work keeps moving after hours with clean handovers.
Not sure where to start?
Talk it through
The Health Check is built for exactly that. No cost, no obligation.
What your crew handles
A back office, not a bot
AI does the volume. Real people do the judgement. Your crew works inside ServiceM8, Simpro, Tradify, AroFlo, Xero and your customer portals.
Invoicing and portals
Invoices raised on time and uploaded to customer portals like Corrigo and Coupa.
Quoting
Quotes prepared, sent and followed up on schedule.
Timesheets
Timesheets checked and reconciled, with automated verification.
Debtors
Overdue accounts followed up consistently, so cash comes in sooner.
Calls and customer care
Human-to-human support, 24/7 if you need it.
AI-trained agents
Agents trained on your processes give your team instant answers and faster onboarding.
Explore
Specialist services, staffing and offshore teams
Choose a service stream or combine them for end-to-end coverage. Every engagement is built around clear workflows, measurable outcomes and seamless handover.
BPO Recruitment & Employment
Specialist sourcing and staffing for business process roles—so you can scale quickly without compromising quality.
We recruit and employ talent across accounts payable/receivable, service administration, planning, billing, estimation, and virtual customer service or personal admin. Whether you need short-term coverage or a longer-term solution, we match capability to workflow and provide structured onboarding.
FAQs
Common questions about working with Hiver Crew
Do you work with our existing systems and portals?
Yes. We work inside the tools you already use, including ServiceM8, Simpro, Tradify, AroFlo, Xero and customer portals such as Corrigo and Coupa. There is no new software for your team to learn.
Can you cover after-hours work?
Yes. We run an Australian day shift and an evening shift, and customer care can be covered 24/7, so calls, follow-ups and admin keep moving after your office closes.
How quickly can you start?
Usually within a few weeks of your Health Check, once we have access to your systems and have mapped your processes.
Do you offer fixed fees?
Yes. Setup projects are quoted at a fixed price after the Health Check, and ongoing support runs on a monthly arrangement, never hourly billing.
Are you based in Australia?
Hiver Crew is Melbourne-based and supports businesses Australia-wide, combining local oversight with an offshore evening crew.